Customer Complaints Procedure

Customer Complaints Procedure

We sincerely hope that there should never be the need to complain, but in the unlikely event, then your complaint will be dealt with in a friendly, warm and professional manner.

Complaints Procedure

To comply with various bodies a complaints procedure is required. As we are not a large company we need to build a positive reputation so an unhappy customer is not an option. Our objective is simply not to have any complaints, however, to keep the various bodies happy we have outlined our procedures here.

If you have any reason for concern, then simply contact us and we will endeavor to resolve any issues in a timely manner at no additional costs to yourself. To ensure Customer satisfaction my working practices are listed below.  

  • We agree and document the work to be done.  
  • Written estimates are provided which include the objective and scope of the work to be done.  
  • We turn up on the dates and times agreed.  
  • You are kept informed of the progress and status of the work.  
  • We will always maintain a high standard of work complying with the current regulations.  
  • Full certification is provided at the end of the job giving you peace of mind that the job is compliant, safe and functional.  
  • Payment is normally only due on successful completion of the job. Exceptions to this may be for staged work however this will also be agreed before any work is started.  
  • We guarantee our work for a period of 12 months from the completion date.  
  • Any component failures within this timeframe will be resolved free of charge.

There are some areas however that we cannot control or be held responsible for:

  • The initial complaint must be made directly to us before any third party makes changes or corrects the area under concern.  
  • The complaint can only be made by the person ordering the work.  
  • Any failures due to the circuits or components being used outside the specifications detailed in the design and certification documentation.  Damage caused by misuse or external influences.  
  • Electrical inspection condition report, where the relevant features of the electrical installation have subsequently been altered or removed.  
  • Further changes to the relevant installation or circuits have been made  
  • No responsibility is taken for the suitability and functionality of any appliances connected to the electrical installation or any damage subsequently caused to the installation or circuits.

Contact Details

Atlas Electric

01244 911 365

64 Overleigh Road, Chester, Cheshire, UK, CH4 7HW


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Electricial services for the following areas; Chester, Heswall, Neston, Northwich, Tarporley, Bunbury, Nantwich, Knutsford, Winford, Frodsham and Ellesmere Port as well as many more locations.

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64 Overleigh Road, Chester, Cheshire, UK, CH4 7HW